Welcome to Paapi. We take utmost care in preparing, packing, and delivering our products with the highest quality standards. Since our products are food items and consumables, we follow a strict return and refund policy to ensure food safety and hygiene for all customers.
1. Returns Policy
Due to the perishable and consumable nature of our food products, we do not accept returns once the product has been delivered.
However, returns/replacements may be considered under the following conditions:
- The product received is damaged during transit
- Wrong product delivered
- Package received in tampered or opened condition
- Product is expired at the time of delivery
- Missing items in the order
To be eligible for a replacement or refund:
- The issue must be reported within 24 hours of delivery
- Clear photos/videos of the product, packaging, and invoice must be shared
- The product must remain unused and in its original packaging
2. Refund Policy
Approved refunds will be processed under the following cases:
- Damaged product received
- Incorrect item delivered
- Order cancelled before dispatch
- Product unavailable after order confirmation
Refunds will be processed to the original payment method within:
- 5–7 business days for prepaid orders
- In some banking cases, it may take additional processing time depending on the payment provider
For Cash on Delivery (COD) orders, refunds may be processed through:
- Bank transfer
- UPI transfer
3. Cancellation Policy
Orders can be cancelled only before they are dispatched from our facility.
Once the order has been shipped, cancellations cannot be accepted.
To request a cancellation, please contact us immediately through:
- Customer support contact listed on our website
4. Non-Returnable Items
The following items are not eligible for return or refund unless damaged or incorrect:
- Opened food packages
- Partially consumed products
- Products damaged due to improper storage after delivery
- Products purchased during clearance or special sale offers
- Products returned without proof of purchase
5. Shipping Damage Claims
If your package arrives visibly damaged:
- Please do not discard the packaging
- Take photos before opening
- Share the details with our support team within 24 hours
Our team will review the claim and provide a suitable resolution.
6. Quality Assurance
At Paapi, we use carefully selected ingredients and maintain strict hygiene standards in manufacturing and packaging. Minor variations in:
- texture,
- color,
- aroma,
- or taste
may naturally occur due to seasonal ingredients and traditional preparation methods. These variations do not qualify as defects.
7. Contact Us
For any refund, return, or cancellation requests, please contact:
Paapi Customer Support
Email: paapifoods@gmail.com
Phone/WhatsApp: +91-9731859551
Business Hours:
Monday – Friday
9:00 AM – 7:00 PM IST
