Free Shipping on all orders above Rs.999
Free Shipping on all orders above Rs.999
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
About Our Products
1) I’m new to Thiral Foods. Which product should I try first?
Our Trial Pack Combo is a convenient starting point for exploring Thiral Foods. If you have an ingredient preference or allergy, contact us before ordering and we’ll help you check the options.
2) How do I prepare Thiral mixes?
Preparation varies by product. Follow your pack’s directions for the liquid quantity, resting time and cooking method. Need help with a particular mix? Send us its name and we’ll guide you.
3) Are all Thiral products gluten-free, dairy-free or nut-free?
No. Ingredients vary across our range, and some products contain wheat, milk, soy, sesame, mustard or tree nuts. Check the ingredient and allergen information for your chosen product. Contact us before ordering if you need clarification.
4) Are all Thiral products sugar-free?
No. Some recipes include added sugar or other sweeteners. Check the ingredient list and nutrition information for the product you’re considering, or contact us for details before ordering.
5) What is the shelf life, and how should I store the products?
Check the best-before date and storage directions on your pack. Keep it away from heat and moisture, reseal after use and use a clean, dry spoon. Follow any product-specific instructions for storage and use after opening.
Orders and delivery
1) Where do you deliver?
We deliver to most serviceable PIN codes across India, depending on courier coverage. International delivery is currently unavailable.
2) How long will my order take to arrive?
We usually dispatch within 1–2 working days of confirmation. Delivery typically takes another 3–7 working days after dispatch, or 7–10 working days for remote locations. These are estimates; holidays and courier delays may affect arrival.
3) What are the shipping charges?
Applicable shipping charges appear at checkout before payment. Any current free-shipping offer will apply to eligible orders. See our Shipping Policy for details.
4) How can I track my order?
After dispatch, we share courier tracking details where available. Allow a few hours for tracking to update. If your parcel is delayed, contact us with your order number.
5) Can I cancel my order or change my delivery address?
Contact us immediately with your order number. Cancellation is possible only before packing or dispatch. Address changes can be made only before dispatch.
Order problems and refunds
1) What should I do if an item arrives damaged, incorrect or missing?
Contact us within 24 hours of delivery with your order number and clear photos of the parcel, shipping label and affected product, including its batch details. Include an unboxing video if available. Keep the product and packaging while we review it. Do not consume a damaged or spoiled product.
2) Can I return a product if I change my mind?
Delivered food products cannot normally be returned for a change of mind. Damaged, incorrect, missing, expired or spoiled items may qualify for a replacement or refund after review. See our Refund and Returns Policy.
3) When will I receive my refund?
Approved refunds for prepaid orders are initiated to the original payment method within 5–7 business days. Your bank or payment provider may take additional time to credit the amount.
Where can I get a copy of my invoice?
Email thiralfoods@gmail.com with your order number and request an invoice copy. Include the name used when placing the order so we can locate it.
When will an out-of-stock product be available again?
Contact us with the product name and pack size. We’ll check its availability and share any confirmed restock information.
Will the product look exactly like the website photos?
Photos help identify the product and show serving suggestions. Packaging may be updated, and natural ingredients may vary slightly in appearance. The product name, selected pack size and description specify what you’re ordering; bowls, garnishes and other photo props are not included.
INFORMATION ABOUT US