Thiral Foods respects your privacy. This policy explains what information we collect when you visit thiralfoods.com, place an order or contact us, and how that information is used and protected.

By using our website, you acknowledge the practices described in this policy. Where your consent is required—such as for promotional communication—we will ask for it separately.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

When you place an order, create an account, contact us or subscribe to updates, you may provide:

  • Your name

  • Phone number

  • Email address

  • Shipping and billing address

  • Account login details, if you create an account

  • Products ordered and order history

  • Messages, reviews or feedback sent to us

  • Marketing preferences

  • Information shared while requesting customer support, a replacement or a refund

Please avoid sending sensitive personal information that is not necessary for us to process your order or respond to your request.

Payment Information

Online payments are handled by third-party payment gateways.

Thiral Foods does not normally receive or store your complete debit card, credit card, UPI PIN, CVV or online banking password. We may receive limited payment information such as the transaction ID, payment method, payment status and the amount paid so that we can confirm an order or process an eligible refund.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser and device type

  • Operating system

  • Pages viewed and links clicked

  • Date and time of visits

  • Referring website or source

  • Cart and checkout activity

  • Cookie and website-usage information

This information helps us operate the website, identify technical problems and understand how visitors use it.

2. How We Use Your Information

We use personal information only for relevant business purposes, including:

  • Confirming, processing and delivering orders

  • Sending payment, order, dispatch and delivery updates

  • Providing customer support

  • Handling cancellations, replacements and refunds

  • Maintaining customer accounts and order history

  • Preventing fraudulent transactions and misuse of the website

  • Improving our products, services and website

  • Maintaining accounting, tax and business records

  • Complying with legal or regulatory requirements

  • Sending offers, recipes, product announcements or other marketing communication when you have chosen to receive them

We do not sell or rent your personal information.

3. When We Share Information

We share only the information reasonably needed for a service to be performed.

Your information may be shared with:

  • Courier and logistics partners for delivery

  • Payment gateways, banks and payment-processing providers

  • Website hosting, maintenance and security providers

  • Email, SMS and WhatsApp communication providers

  • Analytics and website-performance services

  • Accountants, auditors or professional advisers where necessary

  • Government authorities, regulators or law-enforcement agencies when disclosure is required by law

For example, a courier partner may receive your name, delivery address and phone number, but it does not need access to your payment credentials.

Service providers may process information only for the service they provide to us and are expected to protect it appropriately.

If Thiral Foods undergoes a merger, restructuring or transfer of business, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies. Cookies are small files stored on your device that help the website work properly.

We may use:

  • Essential cookies for cart, checkout, account login and website security

  • Preference cookies to remember choices made on the website

  • Analytics cookies to understand website traffic and performance

  • Marketing cookies, where used, to measure campaigns or show relevant promotions

You can remove or block cookies through your browser settings. However, blocking essential cookies may prevent features such as the shopping cart, account login or checkout from working correctly.

Where required, we will ask for your cookie choices through a consent banner.

5. Email, SMS and WhatsApp Communication

We may use your contact details to send information directly connected to your order, including:

  • Order confirmation

  • Payment confirmation

  • Dispatch and delivery updates

  • Customer-service responses

  • Cancellation, replacement or refund updates

These are service messages and may be sent even if you have not subscribed to marketing communication.

Promotional messages will be sent only where you have opted in or where otherwise permitted by law. You can stop receiving them by:

  • Using the unsubscribe link in an email

  • Following the opt-out instructions in a message

  • Contacting us directly

Stopping promotional messages will not prevent you from receiving necessary updates about an active order.

6. How We Protect Your Information

We use reasonable administrative and technical safeguards to protect personal information from unauthorised access, loss, misuse or disclosure.

These measures may include controlled access, secure website connections, trusted payment providers, software updates and security monitoring.

No website or electronic storage system can guarantee complete security. If we become aware of a data-security incident involving your personal information, we will take reasonable steps to contain it, investigate it and provide any notification required by applicable law.

You should also protect your account password and avoid sharing payment PINs, CVVs or one-time passwords with anyone. Thiral Foods will never ask you to provide this information by email, telephone or WhatsApp.

7. How Long We Keep Information

We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected.

Some order, invoice, payment and customer-support records may need to be kept for a longer period to:

  • Comply with accounting, tax or other legal requirements

  • Resolve complaints or disputes

  • Prevent fraud

  • Establish or defend legal claims

  • Maintain necessary business records

When information is no longer needed, we may securely delete or anonymise it.

8. Your Choices and Rights

Subject to applicable law, you may ask us to:

  • Confirm whether we hold personal information about you

  • Provide information about how it has been used

  • Correct inaccurate or incomplete information

  • Update your contact or account details

  • Delete information that is no longer required

  • Withdraw consent for optional uses of your information

  • Stop promotional communication

  • Raise a complaint about how your information has been handled

Some information may not be deleted immediately if we are required to retain it for tax, accounting, fraud-prevention or other legal purposes.

To make a request, contact us using the details at the end of this policy. We may need to verify your identity before providing, correcting or deleting personal information.

Withdrawing consent will not affect processing that took place before the withdrawal. It may also prevent us from providing a service that genuinely requires the relevant information—for example, we cannot deliver an order without a delivery address.

9. Children’s Privacy

Our website is intended for adults and is not designed to collect personal information directly from children.

We do not knowingly collect personal information from anyone under 18 without appropriate consent from a parent or lawful guardian. If you believe a child has provided personal information to us without such consent, please contact us so that we can review and, where appropriate, delete it.

10. Third-Party Websites and Platforms

Our website may contain links to social-media pages, payment services or other third-party websites. Those websites have their own privacy practices, and Thiral Foods is not responsible for how they collect or use information.

We recommend reviewing their privacy policies before providing personal information.

If you purchase a Thiral Foods product through Amazon, Flipkart or another marketplace, that platform will collect and process information under its own privacy policy. We may receive limited order information from the platform where necessary to fulfil the order or resolve a product-related concern.

11. Processing Outside India

Some technology, communication, analytics or hosting providers may process information using systems located outside India.

Where this occurs, we expect our service providers to use appropriate security safeguards, and the information will be handled subject to applicable data-protection requirements.

12. Changes to This Policy

We may update this Privacy Policy when our website, services or legal obligations change.

The latest version will always be available on this page, together with the date on which it was last updated. If a change materially affects how we use personal information, we will provide an appropriate notice where required.

13. Privacy Questions and Complaints

If you have a question, want to exercise your privacy rights or believe your information has not been handled properly, please contact:

Thiral Foods Customer Support

Email: thiralfoods@gmail.com
Phone/WhatsApp: +91 97318 59551

Business hours:
Monday to Friday
9:00 AM to 7:00 PM IST

Please use the subject line “Privacy Request” when contacting us by email. Include enough information for us to identify and respond to your request, but do not send passwords, OTPs, card details or UPI PINs.