At Thiral Foods, we take care to pack every order securely so that your products reach you in good condition. This page explains where we deliver, how long delivery usually takes and what to do if something goes wrong.

Where We Deliver

We currently deliver to most serviceable PIN codes across India.

Delivery availability depends on the coverage provided by our courier partners. If your location is not serviceable, you may be informed during checkout. In the unlikely event that we are unable to deliver an order after it has been placed, we will contact you and arrange a full refund.

International shipping is not available at present.

Order Processing and Dispatch

Orders are usually processed and dispatched within 1–2 working days after order confirmation.

Orders placed on Sundays, public holidays or during major sale periods may take slightly longer to process. Once your order has been handed over to the courier partner, you will receive tracking information by email, SMS or WhatsApp, depending on the contact details provided while placing the order.

Estimated Delivery Time

Most orders are delivered within 3–7 working days after dispatch.

Delivery to remote locations may take 7–10 working days. These timelines are estimates and may vary depending on your location, courier availability, public holidays, weather conditions or other transportation delays.

If your order is delayed beyond the expected delivery date, please contact us with your order number. We will check the shipment status with the courier partner and assist you.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your payment.

Shipping charges may vary depending on the order value, delivery location, package weight and any promotional offer running at the time. Free-shipping offers, when available, will be applied automatically to eligible orders.

Tracking Your Order

Once your order is dispatched, we will share a tracking number or tracking link wherever tracking is available.

Please allow a few hours for the courier’s tracking page to update after receiving the dispatch notification.

Delivery Address and Contact Details

Please provide a complete delivery address, correct PIN code and a reachable mobile number while placing your order.

If you notice an error in your address or contact details, contact us as soon as possible. We can update the details only if the order has not yet been dispatched.

Thiral Foods cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided with the order. If a parcel is returned to us for this reason, additional shipping charges may apply for re-dispatch.

Delivery Attempts and Returned Parcels

Our courier partner may make more than one attempt to deliver your order. Please ensure that you or someone authorised by you is available to receive the package.

If delivery cannot be completed because the recipient is unavailable, unreachable or refuses the parcel, the shipment may be returned to us. Re-shipping charges may apply if you would like the order to be sent again.

For prepaid orders returned to us after failed delivery attempts, any eligible refund will be handled in accordance with our Refund and Returns Policy. Shipping charges already incurred may not be refundable.

Damaged, Tampered or Incorrect Orders

Please inspect the outer package when it is delivered. If the parcel appears opened, severely damaged, leaking or tampered with, we recommend that you do not accept it.

If you receive a damaged product, an incorrect item or find something missing from your order, please contact us within 24 hours of delivery. Include:

  • Your order number

  • A short description of the problem

  • Clear photographs of the outer package, shipping label and affected product

  • An unboxing video, if available

Please retain the original product and packaging until we complete our review. Once the issue is verified, we will arrange an appropriate replacement or refund in line with our Refund and Returns Policy.

Do not consume a product if its pouch is open, leaking, swollen or visibly damaged.

Orders Marked as Delivered but Not Received

If the tracking page shows that your order has been delivered but you have not received it, please check with family members, neighbours, reception staff or security personnel who may have accepted it on your behalf.

If the parcel still cannot be located, contact us within 24 hours of the delivery update. We will raise the matter with the courier partner and assist with the investigation.

Order Cancellation

If you need to cancel an order, please contact us immediately. Cancellation is possible only before the order has been packed or dispatched.

Once an order has been dispatched, it cannot normally be cancelled. Please refer to our Refund and Returns Policy for further information.

Contact Us

For questions about dispatch, tracking or delivery, please contact:

Thiral Foods
Email: thiralfoods@gmail.com
Phone/WhatsApp: +91 97318 59551
Website: www.thiralfoods.com

When contacting us about an order, please include your order number so that we can assist you quickly.